Standard Shipping
Order within for same-day dispatch!
UK MAINLAND DELIVERY
Same day dispatch if ordered before 12pm (noon).
Standard delivery on products below £50 to the UK mainland costs £4.99. Any products over £50 are free, We try very hard to despatch orders as soon as we can, with most orders despatched within 1-2 working days. Should there be a stock shortage on your order, we will endeavour to contact you to inform you of the likely delivery time.
If you need your order delivered overnight, we offer an express (next working day) delivery service.
We are not able to offer a next-day (express) delivery service to Highlands of Scotland, Offshore Islands and Northern Ireland.
Please note deliveries may require a signature upon receipt.
OVERSEAS DELIVERY
(including Channel Islands and Republic of Ireland)
Delivery will be by international courier and will be charged according to country and weight. US customers please note that in order to keep shipping costs low, we are not able to provide information for you to reclaim VAT on purchases.
DUTY & FEES (international customers)
Please be aware that there may be duty and fees for your order depending on amount and location, these are handled by our shipping partners. if you need more information please contact us before placing your order.
Taxes and duties are not included in the final sale.
NOTE: Shipping will not be refunded if Duty/fees are not paid and will be subject to extra handling fees.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
sales@stewardsons.co.uk
Sale items (only applies to in store purchases)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@stewardsons.co.uk and send your item to: Stewardsons of Hawkshead, Main Street, Hawkshead, Ambleside, Cumbria LA22 0NT.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
Shipping
To return your product, you should mail your product to: Stewardsons of Hawkshead, Main Street, Hawkshead, Ambleside, Cumbria LA22 0NT.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund from a shop purchase, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, this may vary.
Giving you more time
all orders placed before the 24th of December have until the 16th of January for a refund or exchange.