Terms and conditions

The terms and conditions set out below apply to the use of the Stewardsons of Hawkshead (www.offthepath.co.uk and www.stewardsons.co.uk) website. 

 

HOW TO ORDER

All orders can be made online through the website. We use a secure payment gateway to process all orders.

Please do not email your card details to us as we can take no responsibility for the security of your details if given this way.

All orders are made subject to availability.

 

PAYMENT

We accept: VISA, MASTERCARD, SWITCH, SOLO, DELTA, ELECTRON, JCB credit/debit cards. We also accept cheques made payable to Stewardsons Country Clothing. Please note that cheques not covered by a guarantee card will take up to ten working days to clear.

Please do not send notes or coins through the post. We accept no responsibility for payment made this way.

It is very important that you provide the cardholder's name exactly as it is shown on the card and billing address exactly as it appears on the card statement. We can take no responsibility for details submitted to us which are inaccurate or incomplete.

Orders with inaccurate or incomplete address/card details will be subject to delay and may not be processed.

All prices shown on our website are in pounds sterling and all sizes are UK sizes unless otherwise indicated. We take payment in pounds sterling (�) and your payment card will be charged accordingly. If your card is not a UK registered card, payment will be charged according to the exchange rate at the time of transaction.

 

STOCK

We aim to deliver all orders as soon as we possibly can.

If any item you have chosen is not available you will be contacted by email or telephone. Out of stock goods marked 'to follow' on your delivery note will be forwarded automatically when back in stock.

We obtain authorisation from your card at the time we receive your order. Your card will be debited for goods when they are despatched. Goods are subject to availability. Backordered items are charged when they are despatched to you. In the event that we are unable to supply an item, we will inform you of this as soon as possible.

 

PRICING

All products on www.stewardsons.co.uk are priced in pounds sterling and include UK VAT. Any additional duties or local taxes are payable by the purchaser at their appropriate local rate. Orders to individuals in non-EU countries are tax deductible.

While the prices and specifications given on this website are checked to the best of our ability, no responsibility can be taken for errors or omissions. If we discover an error in the price of goods that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

 

UK MAINLAND DELIVERY

 

Standard delivery to the UK mainland costs £2:95. We try very hard to despatch orders as soon as we can, with most orders despatched within 3-5 working days. Should there be a stock shortage on your order, we will endeavour to contact you to inform you of the likely delivery time.

If you need your order delivered overnight, we offer an express (next working day) delivery service. Please note that this service requires notice by telephone before 11am the day before delivery is required.

We are not able to offer a next-day (express) delivery service to Highlands of Scotland, Offshore Islands and Northern Ireland.

Please note deliveries may require a signature upon receipt.

OVERSEAS DELIVERY  (including Channel Islands and Republic of Ireland)

Delivery will be by airmail and will be charged according to weight. If you would like an indication of delivery cost before sending, please contact us by email with details of the items you wish to purchase.

 

RETURNS AND CANCELLATIONS

You have the right to cancel your order with us within 14 days from the day after the day on which you receive the goods that you have ordered. You do not have to give a reason for cancelling the order within this time. To return goods to us, please complete the return form sent with the order and send this back to us with the items you wish to return. We strongly recommend obtaining a "proof of posting certificate" for returning goods or using a recorded/insured service for more valuable items. We regret that we cannot be held responsible for goods lost in transit. It is your responsibility to return the goods to us.

Where goods are faulty or there is an error on our part we will be happy to repay reasonable postage costs agreed before the item is returned. Please ensure that you enclose a copy of your receipt with the goods for all returns and exchanges.

Health and Safety Regulations require that faulty items must be returned clean and free from mud and dirt, otherwise they cannot be processed.

Please return goods to: Stewardsons Country Clothing, Hawkshead, Ambleside, Cumbria LA22 0NT.

Any items which are returned for refund or exchange must be received back with us in a new and unused condition, in their original immediate packaging. Goods received back in an unsuitable condition will unfortunately not qualify for a refund. Where a refund is required, we will refund your money within 30 days of cancellation.

If an alternative item is required, please specify product code, size and colour.

Please note that if the item is not faulty, and you require goods in exchange, a further carriage charge may be required.

Free offers are required to be returned with the purchase they were part of .

 

These statements do not affect your statutory rights.

Stewardsons make no warranty or representation as to the accuracy or fitness for purpose of any material on this website. In no event do we accept liability of any description, including liablility for negligence (except for personal injury or death) , for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this website.

While Stewardsons take computer security very seriously and will make every effort to ensure that this website is free from computer viruses or any othe rmalicious or impairing computer program, we can make no warranty that this is so. Product descriptions are supplied by the manufacturer. The information in this website may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so