ReturnsΒ
Our policy lasts 16 days. If 16 days have gone by since your purchase, unfortunately we canβt offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return ShippingΒ
To return your product, you should mail your product to: Stewardsons of Hawkshead, Main Street, Hawkshead, Ambleside, Cumbria LA22 0NT.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, this may vary.
Additional non-returnable items:Β
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)Β
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@stewardsons.co.uk and send your item to: Stewardsons of Hawkshead, Main Street, Hawkshead, Ambleside, Cumbria LA22 0NT.Β
Late or missing refunds (if applicable)
If you havenβt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youβve done all of this and you still have not received your refund yet, please contact us atΒ sales@stewardsons.co.uk
